United Kingdom

 

Should you wish to return or exchange an order, please notify us within 14 days of receiving the order by email to customercare@ralfestive.com quoting your name and order number. Clearly explain why you would like to return/exchange your item(s). Please keep your Proof of Purchase safe until your refund has been dealt with.

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Please know that personalised items cannot be return or refunded. Thank you.

 

Europe, USA and Rest of the World

 

Please note that all international customers will be responsible for all postage costs when returning items.

 

If you are returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS”

 

Please send returned items via “signed for” to: Ralfestive Holiday Ltd, Returns department, 55 Ebury St, London SW1 W0PB

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Please know that personalised items cannot be return or refunded. Thank you.